Terms and Conditions

General information

This website is operated by Narimade Retail Pvt. Ltd. Throughout the site, the terms “we”, “us” and “our” refer to the business. By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by the following terms.

Products

All our products are handmade or hand-finished, and slight variations in colour, texture or design are natural and part of their charm. We ensure 95% similarity with the displayed image of the product.

Manufacturer details: Narimade Retail Pvt. Ltd, Plot B-27/28, Kumud Vihar, Dadi Dham Road, In front of Flora Park, Bhilwara, Rajasthan, India, 311001

Pricing and payment

• All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
• We accept payments via credit and debit cards, UPI, net banking and wallets. We are working on adding a cash-on-delivery option.
• Payment must be completed at checkout to confirm your order.

Orders

• Orders are typically processed within 5–6 business days.
• You will receive order confirmation and tracking details via email or SMS once your order is shipped.

Shipping

• Delivery times vary by location, but typically range from 6–8 business days after dispatch.
• Shipping charges (if any) are calculated at checkout and shown before payment.
• We are not responsible for delays caused by courier partners or natural events.

Full details are in our shipping and delivery policy.

Exchange and return policy

We follow a No Return, Exchange Only policy.

Exchanges are allowed

• Only in case of size issues, or a defective, damaged or wrong product received
• Must be requested within 2 days of receiving the order
• Product must be unused, unworn, and in original condition with tags intact

Returns (only for damaged or wrong items)

• We accept returns only if the product is defective or incorrect
• A clear unboxing video, without cuts, is mandatory as proof
• Without video proof, return or exchange will not be accepted

Process

• Email us at admin@narimade.com with your order ID, the issue, and video proof
• Our team will review and respond within 2 working days
• If approved, we will arrange pickup or provide instructions for return or exchange

Full details are in our exchange and return policy.

Refund policy

• We do not offer monetary refunds.
• For valid cases where exchange isn’t possible (for example, out of stock), we issue a store credit equal to the product value.
• Store credits are valid for 1 year from the date of issue and can be used for any future order.

Intellectual property

All website content (images, logos, product names, designs and so on) is the property of Narimade Retail Pvt. Ltd and may not be used or reproduced by any means or for any purpose.

Liability

We are not liable for delays, damage during transit, or any indirect losses. Liability is limited to the product value.

Policy updates

These Terms may be updated at any time without prior notice. Please check this page regularly.