Exchange and Return Policy

Please read our policy carefully before placing your order.

Exchange policy

We offer exchanges only in the following cases:

• You received a wrong, damaged, or defective product
• You need a size exchange (if stock is available)

To be eligible for exchange

• You must contact us within 2 days of receiving your order
• The product must be unused, unwashed, and in original condition with tags and packaging intact
• A complete unboxing video (from the moment you open the parcel) is mandatory for verification

To request an exchange, email us at admin@narimade.com with your Order ID, the reason for exchange, and the unboxing video.

Returns

We accept a piece back only in two situations: the product arrived damaged, or the wrong item was sent. Change of mind is not a reason for return.

The same conditions apply as for an exchange — contact us within 2 days of delivery, keep the piece unused with tags and packaging intact, and send the complete unboxing video.

Where a return is accepted, we send a replacement. If we cannot replace the piece, we issue a store credit for its value. We do not refund to a card or bank account.

Exchange and return process

1. Send request — within 2 days of delivery, with all required details
2. Approval — our team will review your request within 2 working days
3. Pickup or shipping — if approved, we’ll arrange a pickup or share return shipping instructions
4. Inspection — once the item is received and inspected, we will proceed with the exchange or issue a store credit

Not eligible for exchange or return

• Products without valid unboxing proof
• Customised or made-to-order items
• Sale or discounted items
• Items used, washed, or returned without original packaging

Refunds and store credit

We do not offer cash or bank refunds.

If an exchange cannot be fulfilled due to stock unavailability, we will issue a store credit equal to the product value. This credit can be used on any future purchase and is valid for 1 year.

A note from us

We’re a small team dedicated to offering you unique, handcrafted items. Since our products are made with great effort and customisation, we request your understanding and cooperation regarding our limited exchange and credit-only policy.