Exchange and Return Policy
At Narimade, we put great care into crafting and packaging each product. As a small business focused on handcrafted and made-to-order pieces, we follow a No Return, Exchange Only policy.
Please read our policy carefully before placing your order.
Exchange Policy
We offer exchanges only in the following cases:
You received a wrong, damaged, or defective product
You need a size exchange (if stock is available)
To be eligible for exchange:
You must contact us within 2 days of receiving your order
The product must be unused, unwashed, and in original condition with tags and packaging intact
A complete unboxing video (from the moment you open the parcel) is mandatory for verification
To request an exchange, email us at: admin@narimade.com
Include your Order ID, reason for exchange, and the unboxing video
Exchange Process
Send Request: Within 2 days of delivery with all required details
Approval: Our team will review your request within 2 working days
Pickup/Shipping: If approved, we’ll arrange a pickup or share return shipping instructions
Inspection: Once the item is received and inspected, we will proceed with the exchange or issue a store credit.
Not Eligible for Exchange
Products without valid unboxing proof
Customized or made-to-order items
Sale or discounted items
Items used, washed, or returned without original packaging
Refunds & Store Credit
We do not offer cash or bank refunds.
If an exchange cannot be fulfilled due to stock unavailability, we will issue a store credit equal to the product value.
This credit can be used on any future purchase and is valid for 1 year.
Unboxing Video Guidelines (IMPORTANT)
To be eligible for exchange/return, your video must:
Begin before the package is opened
Clearly show the shipping label and product
Have no cuts or edits
Clearly show the issue (damage, wrong item, etc.)
We use this video to verify all claims — requests without valid video proof will not be accepted.
Note
We’re a small team dedicated to offering you unique, handcrafted items. Since our products are made with great effort and customization, we request your understanding and cooperation regarding our limited exchange and credit-only policy.
Need Help?
If you have questions, feel free to reach out:
Email: admin@narimade.com
- Contact Us: +919602519515